How do I cancel a Payment?

To cancel a payment:

  1. Go to the Payments tab
  2. Click open the Manage menu for the payment and select Payment Details
  3. Click the red Cancel Payment button in the lower right corner of the Payment Detail screen.

If a Cancel Payment button is not there, the payment has progressed past the point where it can be canceled.

  • Direct ACH payments have a 2 hour cancelation window beginning once the payment has been initiated
  • Bento Pay™ payments can be canceled at any time prior to payee acceptance

Payees of Bento Pay™ payments have 30 days to accept the payment, after which the payment expires and the funds return to the sender's Bento balance.


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