To cancel a payment:
- Go to the Payments tab
- Click open the Manage menu for the payment and select Payment Details
- Click the red Cancel Payment button in the lower right corner of the Payment Detail screen.
If a Cancel Payment button is not there, the payment has progressed past the point where it can be canceled.
- Direct ACH payments have a 2 hour cancelation window beginning once the payment has been initiated
- Bento Pay™ payments can be canceled at any time prior to payee acceptance
Payees of Bento Pay™ payments have 30 days to accept the payment, after which the payment expires and the funds return to the sender's Bento balance.