Why do I see an additional pending amount being held?

When using your Bento card at certain merchants, you may see an extra amount held pending when your transactions are initially authorized.

Merchant Type Maximum Hold Amount Maximum Hold Time Frame
Automated Fuel Dispensers Maximum Authorization: Up to $100.00 or more 7 Days
Hotels Additional 20% Hold 7 Days
Auto Rentals Additional 20% Hold 60 Days*

* See Deposit Account Agreement for details.


After your transaction has completely settled, you can expect the amount in your Bento account to reflect the final charge amount. 

In the event that:

  • the authorization is being held on your account past the maximum hold time
  • the authorization has not released despite the transaction being completed or canceled by the merchant

Please send an email to support@bentoforbusiness.com with the following information:

  • Proof of transaction (e.g. receipt, hotel statement)
  • Name of merchant 
  • Date transaction was authorized


Have more questions? Submit a request