Bento's Mobile App - Business Owner FAQ

Q: How do I invite employees to use the Bento mobile app?

 A: You will need to invite employees via the web app (accessed through a web browser). Login to the admin dashboard of our desktop application via a web browser at http://www.bentoforbusiness.com. Go to “People & Cards,” select the user and enable mobile access. An email invite link will be generated and sent to the employee.

 Q: What can business owners do with the Bento app?

 A: Business owners can see all transactions in real-time and the total account balance. Business owners also have access to all the same capabilities that employees have, such as tagging transactions, adding notes and uploading receipts for transactions using your smartphone camera.  While we may offer control features on the Bento mobile app in the future, currently all spending controls must be set in our web app via a web browser.

 Q: How do I use Tags?

 A: Tags can help you get organized. Select the transaction you would like to tag. Then simply select a tag. Tags must be created by the business owner or an admin in the Bento web app, and cannot be created in the mobile app at this time. When viewing “Transactions” in the web app, you can search for and filter on any existing tag.

 Q: How do I use Notes?

 A: On the “Transaction” screen, select the transaction where you would like to annotate a note, this will expand the transaction pane.  Then select “Notes” to write a note.

 Q: What can employees do with the Bento app?

 A: Employees can see their available balance and real-time transaction activity stream. Employees can also capture receipts using their smartphone’s camera, tag transactions and add custom notes.

 Q: How do I grant access to someone to view a utility card's available spend?

 A: Business owners and admins who login to the mobile app can select a specific card to see the available spend for any employee or utility card.

 Q: I found a bug, I want to make a feature request, or I want to provide feedback on the Bento mobile app.  What should I do?

 A: Your input on how we can make The Bento mobile app better is invaluable and greatly appreciated.  For any of these items, please email: support@bentoforbusiness.com

 Q: I am a business owner and I am having issues with my account.

 A: Please contact our Support team at support@bentoforbusiness.com or call us at 866-220-8455 (Mon-Fri, 5 AM - 6 PM PST).

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