Bento Mobile App - General FAQ

Q: Where can I download the Bento mobile app?

 A:  The Bento mobile app can be downloaded in both the Google Play store (Android) and the Apple App store (iOS). 

Q: Who can use the Bento mobile app?

A:  Existing Bento customers are eligible to use the Bento mobile app, as it pairs with your active Bento account. Business owners and employees who are invited by their business owner or admin can use the Bento mobile app.

Q: What features are available in the Bento mobile app?

A: The Bento mobile app was created to give employees access to the information they need most, in real-time from the field, such as their available balance and any spend control settings.  While we will continue to add additional features, currently all controls must be managed by the business owner from our desktop app via a web browser.

Q: What is the process for getting up and running with Bento mobile app?

A: Business owners will need to:

  1. Log into Bento, then go to the "Cards" page 
  2. For each of the employees you want to grant mobile access, add their company email address if it isn't already added
  3. Your employees will receive an email invitation with a link to set a new password; this confirms their email address for security. Once they click the "Save" button, they will be able to log into both the mobile app and have access to login through our website using the same email address and password

Q: What devices will run the Bento mobile app?

A: The Bento mobile app was designed for Android smartphones and Apple smartphones.  You may install it on tablet devices, however it is not optimized for usage on a tablet so this may not provide the best user experience. The Bento mobile app is available to download for free for Android smartphones on the Google Play store, and Apple smartphones (iOS) on the Apple App store.

Q: What can business owners do with the Bento mobile app?

A: Please see Bento Mobile App - Business Owner FAQ

Q: What can employees do with the Bento mobile app?

A: Please see Employee Mobile App Access

Q: What is the issuer statement?

A: Banking services provided by The Bancorp Bank, Member FDIC. This Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A Inc. and may be used everywhere Visa® debit cards are accepted. The Virtual Card may only be used online and over the phone where Visa debit cards are accepted.

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