If your card was declined when you tried to complete a purchase, a decline reason will be shown in your Transaction activity.
| Decline message | Description | Troubleshooting tips |
| Card suspended | The card has been turned Off or has been canceled | Contact the Business Owner to change the status of your card |
| Card is not active | The card has not yet been activated | Activate the card by calling the number on the back of the card or contact the Business Owner for assistance |
| Card expiration mismatch or invalid card security code | The card expiration or security code provided did not match the card | Check that the card expiration or security code was not miskeyed |
| Spend control on the card has restricted this purchase | A spend control set on the card blocked the transaction | Contact the Business Owner to adjust the spend controls (e.g. category, international transactions) on the card |
| Exceeds spend limit set on card | The transaction amount has exceeded the allowed spend limit set on the card | Contact the Business Owner to adjust the card's spend limit |
| Insufficient account balance | The transaction amount exceeds the available account balance | Contact the Business Owner to deposit additional funds to the account |
| Incorrect PIN | PIN entered is incorrect | Complete the transaction using a signature (Credit), or call the number on the back of the card to reset your PIN |
| Merchant not allowed | Transacting with this merchant, merchant category, or country is not permitted | Complete the purchase with a different vendor |
| Suspected fraudulent activity. Please call customer service | The activity has been flagged as suspicious | Call the number on the back of the card to confirm the legitimacy of the activity |